99win Privacy Policy —
Your data, our responsibility

Last updated: January 1, 2026

Welcome to 99win. This privacy policy explains how 99win collects, uses, stores, and protects your personal data. By using 99win, you agree to this privacy policy. We believe that transparency and trust are the foundation of a great online gaming experience.

We follow international privacy standards to protect players in Bangladesh. Your data is never sold to third parties and is used solely to improve the quality of your experience.

1. What information we collect

1.1 Information you provide directly

When you register on 99win or use our services, we collect the following information:

• Identity information: Full name, date of birth, nationality
• Contact information: Email address, phone number, current address
• Identity verification documents: Copy of national ID or passport (for KYC verification)
• Payment information: Mobile banking number, e-wallet details, bank account information
• Account preferences: Language preference, notification settings

1.2 Information collected automatically

When you use 99win, certain information is collected automatically:

• Device information: IP address, device type, operating system, browser
• Usage data: Login time, game history, session duration
• Transaction information: Deposit & withdrawal history, betting history
• Cookie & tracking data: For analyzing site usage patterns

2. How we use your information

Under 99win's privacy policy, your data is used for the following purposes:

• Creating and managing your account
• KYC Verification & Age Confirmation
• Processing deposits & withdrawals
• Providing customer support
• Preventing fraud, money laundering, and other fraudulent activity
• Fulfilling legal obligations
• Improving our services and delivering a personalized experience
• Informing you about promotional offers & bonuses (with your consent)

3. Data Storage & Protection

99win uses industry-standard security measures to keep your data safe:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption
• Firewall protection: Advanced firewall systems to prevent unauthorized access
• Encrypted storage: Sensitive data is stored in encrypted form
• Regular security audits: Regular audits by third-party security experts
• Access controls: Only authorized personnel can access data on a need-to-know basis

We retain your data for as long as your account is active and for any period required by law. After your account is closed, financial transaction records may still be kept in accordance with regulatory requirements.

4. Data Sharing Policy

99win never sells your personal data. Your information may be shared only in the following limited circumstances:

5. Cookie Policy

99win uses cookies to enhance your browsing experience and ensure the site functions correctly. The types of cookies we use include:

• Essential cookies: Essential for login sessions and security — these cannot be disabled.
• Functional cookies: To remember your language preferences and settings.
• Analytics cookies: Used to understand site performance — you can disable these if you prefer.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the site.

6. Your Rights

Under 99win's privacy policy, you have the following rights:

• Right to access your data: You can request to see what personal information we hold about you.
• Right to rectification: You can request that inaccurate or outdated information be updated.
• Right to erasure: You may request deletion of your data, provided there is no legal obligation requiring us to retain it.
• Right to restrict processing: You can restrict how your data is used in specific circumstances.
• Right to opt out of marketing: You can opt out of promotional communications at any time.

To exercise any of these rights, please contact our support team. We typically process requests within 30 days.

7. Children's Privacy

99win strictly does not serve anyone under the age of 18. We do not knowingly collect data from minors. If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be deleted.

8. International Data Transfer

99win is an international platform. Your data may sometimes be stored on servers outside your country. In such cases, we ensure that your data receives the same level of protection in the relevant country and that all international data protection regulations are fully observed.

9. Third-Party Services & Links

99win uses third-party software providers to deliver games on the platform. These providers have their own privacy policies; however, 99win ensures that all partners meet our data protection standards and that data processing agreements are in place with each partner.

10. Changes to the privacy policy

99win may update this privacy policy at any time. For significant changes, we will send a notification to your registered email address. The date of the latest update is always shown at the top of this page. Continued use of the platform after any changes constitutes your acceptance of the revised policy.

11. Contact us

If you have any questions or requests regarding our privacy policy, please get in touch:

• Email: [email protected]
• Support: 24/7 Bengali live chat